I want to share a great customer service story with you. Many times when I shop there is a huge lack of customer service even down right rude associates and every now and again there is a shining light that surprises me.
I ordered two shirts from Lands End Canvas about 4 weeks ago on line. I even went out on the internet and googled for a coupon code, which I found for $10 off a $50 purchase and FREE shipping. My order totaled just over $45 with my discount. It arrived and the shirts were just want I wanted, I washed them right away and wore both the first week.
This came in the mail
REALLY a thank you note - and not just a thank you note but HANDWRITTEN for an internet order that I bought sale merchandise and used a coupon code for to further reduce what I spent. I could not believe it, I was so impressed, I'm still impressed, so impressed that I saved the note for this post. Not to mention the card was made of kraft paper and just fun!
Here's what Ms. Judy wrote!!!
Have you had a GREAT customer service experience?
Please share your story so we can shop at those stores too!!
PS: Since the note I've ordered two more shirts, one for me and one for my daughter!!